Technical Support

Technical Info

• What happens to my sleep record when the time changes?
• Do I need Bluetooth® to use the app?
• Do I need WiFi to use the SleepScore Max app?
• Does my smartphone need an internet connection to work with the SleepScore Max unit?
• Which web browsers is sleepscore.com optimized for?
• If I change time zones, will SleepScore Max show me my sleep data using the local time where my sleep was tracked?

See all 10 articles

User Account and Data

• How do I delete my SleepScore Account and remove the SleepScore data from my phone?
• Why does SleepScore Max require personal information?
• How do I access my account?

Support

• How is my privacy protected?
• Why should I upgrade to Premium subscription?
• How do I view, change or cancel my premium subscription?
• What smartphones are supported with SleepScore?

Questions About Sonar

• Can pets hear the sonar signal?
• Can I hear the sounds of the sonar signal?
• What sound frequencies are used for tracking?
• Is sonar safe for sleep tracking?

Phones Supported By the SleepScore App

• What phones are supported by the SleepScore app?

Troubleshooting

• Video: SleepScore Troubleshooting Tips
• Video: Tip #1 Keeping your speakers clear of dirt and debris
• Video: Tip #2 Your phone case
• Video: Tip #3 Positioning your phone for optimal results
• Video: Tip #4 Electronics in the Room
• Check out this video from more troubleshooting tips!

See all 14 articles

Licensing & Affiliations

• Lame
• Eigen3
• TensorFlow
• Open SSL License