SleepScore Max comes with a one-year warranty from the date of purchase. Defects in workmanship and materials associated with the product are covered by this warranty. The product must be used in accordance with its instruction for use. Any damage or defect caused by a failure to follow instruction which relates to this product will not be covered. These include accident, abuse, misuse, misapplication, product modification, faulty ancillary equipment, improper voltage or current, lightning or other acts of God. SleepScore Labs’ liability are limited to repair or replacement. Claims must be made within one year of purchase.
You may exchange your SleepScore Max device free of charge if there are any complications with the devices scope of warranty. Once we receive confirmation of the returned package a replacement will be sent out immediately.
To make a return, please follow these steps:
Contact our Customer Care at SleepScore Labs at support@sleepscorelabs.com or by calling (858) 299-8995
Provide your name
Mailing address
Contact telephone number
Date and place of purchase
Detailed description of the problem you are experiencing
Proof of purchase
If the defect is covered by the warranty, you will be provided with an authorization number and instructions for return shipment. You may be asked to return your defective product. Please include original packing material, product box, and accessories that were supplied with the original product. The returned product must be accompanied with original proof of purchase, a copy of which you should keep for your records. Failure to supply a proof of purchase will result in return of the product without being examined and at your own expense. SleepScore Labs will not be responsible for any damage incurred or loss during shipment. Please comply with the rules to avoid any additional charges.