In some instances, smartphone cases have been shown to interfere with our sonar technology, resulting in an inaccurate SleepScore. If you are experiencing problems getting your SleepScore and you have a phone case, we suggest tracking with the case off to see if it helps.
You can also try cleaning your case and the area around your speakers and microphone to improve the results of your SleepScore app.
Check out this video to help guide you!